Welcome to The Parrot's Playhouse! We are a family owned company that loves animals. We've had birds for 8 years now and we started making their toys several years back when we realized that some of the toys that we were buying were made out of zinc and other harmful products (which are toxic to a bird) We were new to the bird world so we just trusted that everything that was labeled "Bird Toy" was safe. After researching and reading some of the trusted bird sites, we realized that the bird toys sold in some pet stores, bird shows and big chain stores were made with unsafe materials so I decided to start making all of my birds toys and could monitor what they came in contact with. My husband and I work together as a team to make all this happen. We only use safe and non-toxic wood. We dye all their wood with food based dye, we use zinc free hardware. (stainless steel or nickel-plated) We use 100% cotton or natural products like Hemp, Sea-grass, Sisal, Vine materials etc. We use a lot of kids toys for the birds. We want them to only have safe products to play with and shred. Returns: Please note that we do not accept returns for any reason. This is strictly for the safety of our customers and their pets. There are many bird diseases out there and we can't take the risk of accepting a product back that could be contaminated and then re-ship the product to another customer possibly contaminating their birds. This is only a safety precaution so our customers can be assured that they are getting safe products for their pets.Please read the descriptions and sizes that are listed under the product for all details about the toy. If you need help selecting a toy that meets your birds size/needs, please email me and I will be more than happy to help you with the proper toy.
Shipping & Handling cost: Please note that occasionally, our shipping calculator is not always accurate; especially with the beads and charms. It may ask you to pay more than what it will actually cost to ship your package. In this case, please go ahead and pay for what it's asking you to pay, and for any overages that we notice over fifty cents, we will refund you the entire difference in shipping cost. We do not have intentions of making money off of shipping charges. We will always try to find the cheaper route and we will pass the savings down to you. We also try and ship in flat rate boxes as much as we can. We want our customers to be happy. For shipping cost to Alaska & Hawaii, please read below.
Shipping to: Alaska, Hawaii If you are in Alaska or Hawaii please email me with what you want and I will send an invoice to you with exact shipping cost. I apologize ahead of time, but the site that I chose to go with does not calculate real time shipping, so shipping charges will be off. If you do go ahead and pay on the site and and the shipping rates from our site do not cover the entire cost of shipping to your address, I will refund your order and re-send a new invoice with the correct shipping cost included. We are currently working on these two states in our system now; so in the future, it should calculate correctly. I will try to ship in a flat rate box to these locations as much as I can to save on shipping. Thanks for understanding.
PLEASE NOTE: Make sure to check your birds toys often for wear and tear. As we all know, birds are highly intelligent and some like to investigate every little detail of their toys. While some are very gentle and careful with their toys, there are others that are very curious and will destroy a toy at the speed of lightening. Look for ropes that have come undone and are hanging loose, look for links that may have come unscrewed, and make sure that the toys that you buy or make are appropriate for your birds size. What may be safe for a cockatiel may not be safe for your Macaw and vice versa. No toy is ever 100% safe. It's our responsibility as pet owners to monitor them frequently and remove it when they start looking worn or unsafe.
Contact us: Please feel free to contact us at any time with any questions that you may have. We will be more than happy to help you in any way possible. If you have anything in particular that you would like us to create, we will try our best to accommodate you. Any comments or suggestions are always welcomed. Please go to our Contact Page and email us.
Thank you so much for your business! We greatly appreciate it!